Help & Contact

Select a document or drag it onto Home. Preview it, choose pages, copies and black-and-white or colour settings, then review the quote before payment. After payment confirmation, use your four-digit code at an available PrintAPM kiosk. Printing is single-sided.

Maximum upload: 25MB (25 × 1024 × 1024 bytes). Supported extensions: PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, JPG/JPEG, PNG, WEBP, CSV, JSON, HTML and TEX.

CSV, JSON, HTML and LaTeX (TEX) print as source text, not rendered documents. For formatted output, export to PDF. Office formats require the server converter; damaged, empty, unsupported or mismatched files may be rejected. Copy limits are shown with print settings. Page selections are validated before the final quote.

Check the file type and size. If conversion fails, export the document to PDF and try again. Keep the tab open while the document is prepared. If an upload fails, use Try again before selecting another file.

If payment appears debited but confirmation or your code is missing, keep the order/payment reference and contact support. Check the order state before starting another payment. A pending payment or refund is not a confirmed result.

The current order flow gives a confirmed paid order a 15-minute collection window. Follow the countdown and expiry shown for your order. An expired code cannot begin a new print; contact support with the order/payment reference if you need help.

Check the kiosk screen and speak to its operator. Before a job is claimed, a valid paid code can be used at an available kiosk. Once printing is claimed, that job is bound to the claiming kiosk. If the outcome is uncertain or no print arrives, contact support with the order/payment reference rather than assuming completion or retrying at another kiosk.