Page 4: Grievance Redressal & Contact Information

Under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, below are the details of the designated Grievance Officer:

• Platform Name: PrintAPM
• Website: https://printapm.online
• General Support Email: printapm.official@gmail.com
• Operating Hours: 24 x 7

Designated Grievance Officer:

• Name / Designation: Grievance Officer, Customer Redressal Cell
• Entity: PrintAPM Legal & Support Team
• Address: Greater Noida / Gautam Buddha Nagar, Uttar Pradesh – 201310, India
• Grievance Email: printapm.official@gmail.com (Subject line: "Grievance / Legal Notice")

Grievance SLA (Timelines):

• Acknowledgement: Every consumer grievance will be acknowledged with a unique ticket number within 48 hours of receipt.
• Resolution: Every valid complaint or dispute will be investigated and resolved within 15 to 30 calendar days from the date of receipt, as prescribed by Indian law.